1. Introduction

This Warranty Policy explains the warranty terms applicable to products purchased from LayersOfAura.com.

By purchasing products from our website, you acknowledge and agree to this Policy.

 

---

 

2. Standard Product Warranty

Unless expressly stated on the relevant product page, Layers of Aura does not provide a separate commercial or manufacturer’s warranty on clothing, apparel, or fashion accessories sold through its website.

Customers remain entitled to the rights and remedies available under applicable consumer protection laws.

 

---

 

3. Manufacturing Defects

If you receive a product with a genuine manufacturing defect, you should notify us within 48 hours of delivery.

Your request should include:

• Order ID

• Description of the issue

• Clear photographs of the product

• Photographs of the packaging, where relevant

Each claim will be reviewed individually.

If the claim is verified, we may, at our discretion:

• Replace the product;

• Offer an exchange; or

• Provide a refund in accordance with LOA-POL-005 – Return, Refund & Exchange Policy.

 

---

 

4. What Is Not Covered

This Policy does not cover damage or defects resulting from:

• Normal wear and tear

• Improper washing or care

• Failure to follow garment care instructions

• Accidental damage

• Misuse or negligence

• Alterations or repairs by third parties

• Fading due to repeated washing or prolonged exposure to sunlight

• Damage caused by chemicals, bleach, detergents, or ironing at inappropriate temperatures

 

---

 

5. Product Care

Customers are responsible for following the care instructions provided on the garment label or packaging.

Failure to follow recommended care instructions may affect product performance and may result in warranty claims being declined.

 

---

 

6. Inspection Process

Where a warranty claim is submitted, Layers of Aura may require the product to be returned for inspection.

No replacement, exchange, or refund will be processed until the inspection has been completed.

 

---

 

7. Limitation of Liability

To the maximum extent permitted by law, our liability under this Policy shall not exceed the purchase price paid for the affected product.

We shall not be liable for indirect, incidental, consequential, or special damages arising from the use or inability to use the product.

 

---

 

8. Consumer Rights

Nothing in this Warranty Policy limits or excludes any rights available to consumers under applicable law.

Where consumer protection legislation provides greater rights, those rights will prevail.

 

---

 

9. Changes to this Policy

Layers of Aura reserves the right to amend this Warranty Policy at any time.

The latest version will be published on LayersOfAura.com and will become effective upon publication.

 

---

 

10. Contact

For warranty-related enquiries or claims, please contact us through the Contact page available on LayersOfAura.com.

 

---

 

Document Reference: LOA-POL-008
Document Title: Warranty Policy
Version: 1.0
Effective Date: 30 June 2026