1. Introduction

This Shipping Policy explains how Layers of Aura (“we,” “our,” or “us”) processes and delivers orders placed through LayersOfAura.com.

By placing an order, you agree to this Shipping Policy.

 

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2. Order Processing

• Orders are processed only after successful payment confirmation.

• Orders are generally processed within 1–3 business days.

• Orders are not processed on Sundays or public holidays unless otherwise stated.

• During sales, festive periods, or promotional campaigns, processing times may be longer than usual.

 

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3. Shipping Coverage

We currently ship across India.

International shipping may be introduced in the future. If available, applicable shipping charges, customs duties, taxes, and delivery timelines will be displayed during checkout.

 

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4. Shipping Charges

Shipping charges, if applicable, are calculated during checkout based on factors such as:

• Delivery location

• Order value

• Package size and weight

• Ongoing promotional offers

Any free shipping offers are subject to their respective terms and conditions.

 

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5. Estimated Delivery Time

Estimated delivery timelines are:

• Metro Cities: 3–7 business days

• Other Cities & Towns: 4–10 business days

• Remote Locations: 5–12 business days

These timelines are estimates and are not guaranteed.

 

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6. Order Tracking

Once your order has been dispatched, you will receive shipment details via your registered email address, SMS, or WhatsApp (where available), including tracking information if provided by the courier partner.

 

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7. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

• Weather conditions

• Natural disasters

• Public holidays

• Political or civil disturbances

• Courier network disruptions

• Incorrect or incomplete delivery addresses

• Customer unavailability at the delivery location

Layers of Aura shall not be liable for delays arising from such circumstances.

 

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8. Incorrect Address

Customers are responsible for providing accurate delivery information.

If an incorrect, incomplete, or invalid shipping address is provided:

• Delivery may be delayed.

• Additional shipping charges may apply.

• Orders returned to us due to incorrect address details may require payment of additional shipping charges before re-dispatch.

 

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9. Failed Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to customer unavailability or other customer-related reasons, the shipment may be returned to us.

Any re-shipment may be subject to additional shipping charges.

 

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10. Partial Shipments

Where operationally necessary, your order may be shipped in multiple packages.

You will not be charged additional shipping fees solely because an order is shipped in multiple consignments.

 

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11. Damaged Packages

If the outer package appears to be visibly damaged or tampered with at the time of delivery:

• Inspect the package before accepting delivery.

• If appropriate, refuse delivery and notify us immediately.

• Contact our customer support with photographs of the package and order details to facilitate investigation.

 

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12. Risk and Ownership

Ownership and risk in the products pass to the customer upon successful delivery to the shipping address provided at checkout.

 

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13. Shipping Partners

We may use one or more third-party logistics providers and courier companies to deliver orders.

Courier partners are selected based on availability, serviceability, and operational requirements.

 

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14. Changes to this Policy

Layers of Aura reserves the right to modify this Shipping Policy at any time.

The latest version will always be available on LayersOfAura.com.

 

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15. Contact

For shipping-related queries or assistance, please contact us through the Contact page available on LayersOfAura.com.

 

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Document Reference: LOA-POL-004
Document Title: Shipping Policy
Version: 1.0
Effective Date: 30 June 2026